A. Ordering Information

***Use a desktop/laptop PC with Google Chrome, Microsoft Edge or Firefox to place your order***”

1. Price & Discount
If there is any difference between the price and discount shown on this online shop at the time of purchase and that in other sources, the former should prevail.

2. Currency
All transactions will be in Hong Kong dollar. We accept credit card and UnionPay.

3. Stock
“Out of stock” will be shown if the quantity of the item is very low. Please come to Art Museum’s counter for purchasing. The address is Art Museum, Institute of Chinese Studies, The Chinese University of Hong Kong (Map). Please click here to check the opening hours.

4. Refund, Return and Exchange Policy
All orders, once confirmed, are non-refundable, non-returnable and non-exchangeable.

B. Delivery Information
  • For local purchase, package will be sent via surface mail (by sea) using Hong Kong Post. Postage is calculated according to the weight of the product(s).
  • For overseas purchase, package will be shipped via surface mail using Hong Kong Post. Postage is automatically calculated according to the total weight and delivery zone of the order. Just choose the region you are ordering from when you check out.
  • If the recipient cannot be reached when the package is delivered and the package is returned to Art Museum, there shall be no refund. Customs will be contacted via email for the cost and payment method. For the resending and delivery will be arranged once the payment is settled.

Delivery Standard
Region Surface Mail
Hong Kong Within 14 working days
Outside Hong Kong Within 24 weeks
Due to the adjustment of business hours of post offices under the pandemic, delivery service will be subject to delay. We apologise for the inconvenience caused.

C. Payment Methods
1. Only payment by Credit Card (VISA / MASTERCARD/ UnionPay) in HKD will be accepted.
2. For overseas payment, a handling fee may be charged by customer’s credit card company.

D. Privacy and personal data protection
Payments will be made through Bank of East Asia (BEA)’s online payment gateway under a Secure Payment Page operated by Joint Electronic Tell Services. All online orders are encrypted before they are sent over the internet, and only authorized receivers can unlock the encryption to view your payment information. The personal data collected from you are for follow-up and contact purposes only.

Contact and enquiries
For enquiries, please contact us at amshop@cuhk.edu.hk.